Big Ideas, Real Impact.

Every event we host is designed with intention, from the atmosphere we create to the way each session flows.

Shipping Policy

Thank you for shopping with [ThatGalReno]. We want to ensure your new wardrobe additions arrive quickly and safely. Below you will find the details of our domestic shipping policy.

1. Processing Times

  • In-Stock Orders: All standard orders are processed within 2–3 business days.

  • Exclusions: Orders are not processed, shipped, or delivered on weekends or public holidays.

  • Peak Seasons: During high-volume periods (such as major sales or holidays), processing may be delayed by an additional 1–2 business days. We will notify you via email if your order faces significant delays.

2. Pre-Order Policy

We love offering exclusive first looks at upcoming collections! Please read below for how pre-orders are handled:

  • Shipment Timeline: Pre-order items ship on or around the date listed on the product page.

  • Mixed Carts: If your order contains both in-stock items and pre-order items, your entire order will be held and shipped together once the pre-order items arrive.

  • Separate Shipments: If you want your in-stock items to ship immediately, please place two separate orders (standard shipping fees will apply to each individual order under $150).

3. Shipping Rates & Delivery Estimates

We ship exclusively within the United States using USPS. Shipping charges for your order will be calculated and displayed at checkout.

USPS Standard Shipping 3–7 business days[$7.00]

Orders Over $150.00 3–7 business days FREE USPS

Priority Mail1–3 business days[$15.00]

Note: Delivery delays can occasionally occur due to carrier issues or severe weather.

4. International Shipping

  • Domestic Only: We strictly ship to addresses within the United States. We do not ship internationally at this time.

5. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has been handed to USPS.

  • This email will contain your unique tracking number(s).

  • Tracking links typically activate within 24 hours of shipment.

6. Wrong Address Disclaimer

  • It is the responsibility of the buyer to ensure that the shipping address entered is correct.

  • We work hard to speed up processing and shipping times, so there is a very small window to cancel or change your order.

  • Please contact us immediately at Breno@thatgalreno.com if you believe you have provided an incorrect shipping address.

7. Damages and Lost Packages

  • If you receive your order damaged, please contact our support team at breno@thatgalreno.com within 48 hours of delivery.

  • Please save all packaging materials and damaged goods, as we will need photos to file a claim with USPS.

8. Contact Us

If you have any questions about the delivery or status of your order, please reach out to our customer service team: